Tier 1: Onboarding Audit & Strategy Roadmap Objective: Diagnose onboarding gaps and create a clear plan to fix them. Deliverables: • Full onboarding audit • Stakeholder interviews • 90-day improvement roadmap Includes: • Review of onboarding materials, communications, and timelines • Relevant stakeholder interviews • Analysis of gaps in clarity, connection, and retention • Strategic recommendations aligned to business goals

Tier 2: Onboarding System Design Objective: Co-create key onboarding components to elevate the first-year journey. Deliverables: • Redesigned onboarding journey • Communication templates • Onboarding execution toolkit • Ambassador program design Includes: • Review of onboarding materials, communications, and timelines • Relevant stakeholder interviews • Analysis of gaps in clarity, connection, and retention • Strategic recommendations aligned to business goals • Collaborative design workshops • Custom new hire milestones and manager integration points

Tier 3: Full First-Year Experience Build-Out Objective: Build and implement a system that delivers long-term retention and performance. Deliverables: • Full first-year experience framework • Rollout plan + training • Optional pilot implementation Includes: • Review of onboarding materials, communications, and timelines • Relevant stakeholder interviews • Analysis of gaps in clarity, connection, and retention • Strategic recommendations aligned to business goals • Collaborative design workshops • Custom new hire milestones and manager integration points • Creation of onboarding toolkits and manager resources • OPTIONAL ENGAGEMENT ADD-ON: facilitation and advisory support